Terms and Conditions

Ruby Medical Supply
Effective Date: January 19, 2026


1. Acceptance of Terms

By accessing or using the Ruby Medical Supply website, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms, you must not use this website.

These Terms apply to all visitors, users, and individuals who submit information through this website.


2. Website Purpose

This website is provided for informational purposes, lead generation, and quote requests only.

  • No products are sold directly through this website.

  • Submission of a form does not constitute a purchase agreement, contract, or guarantee of service.

  • Any quote provided is informational only and subject to verification, availability, eligibility requirements, and additional documentation if necessary.


3. No Medical Advice

Ruby Medical Supply does not provide medical advice, diagnosis, or treatment.

All content on this website is for general informational purposes only. You should consult a licensed healthcare provider before making medical decisions or determining product suitability.

Use of this website does not create a provider-patient relationship.


4. User Responsibilities

By using this website, you agree that:

  • All information you submit is accurate and truthful.

  • You will not submit false, misleading, or unlawful information.

  • You will not misuse forms, communication systems, or website functionality.

  • You will not attempt unauthorized access to systems or data.

Ruby Medical Supply reserves the right to reject, ignore, or remove submissions at its sole discretion.


5. Communications Consent

By submitting your contact information through this website, you consent to be contacted by Ruby Medical Supply via:

  • Phone calls

  • Email

  • SMS text messaging (if mobile number is provided and explicit consent is given)

Consent to receive communications is not a condition of purchase.


6. SMS Messaging Terms

By providing your mobile phone number and opting in to receive SMS messages, you consent to receive text communications from Ruby Medical Supply in accordance with the terms below.


Description of SMS Use Cases

Users who opt in may receive SMS messages related to:

  • Quote follow-ups and responses to inquiries

  • Order updates and service notifications

  • Appointment scheduling and coordination

  • Customer support communications

  • Account or request confirmations

  • Promotional or informational messages (only if separately consented)

Message frequency varies based on user interaction and service needs.

Consent to receive SMS messages is not required to request a quote or obtain services.


Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying:

STOP

After you send STOP, you will receive a confirmation message and no further SMS messages will be sent unless you opt in again.

For assistance, reply:

HELP

You may also contact us directly using the information below.


Customer Support Contact

For assistance regarding SMS communications, contact:

Ruby Medical Supply
656 S Los Angeles St
Los Angeles, CA 90014
Email: [email protected]
Phone: [Insert Business Phone Number]


Message & Data Rate Disclosure

Message and data rates may apply depending on your mobile carrier plan. Ruby Medical Supply is not responsible for carrier fees or charges incurred as a result of SMS communications.


Carrier Liability Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.


Age Restriction (18+)

SMS services are intended for individuals 18 years of age or older. By providing your mobile number and opting in, you represent and confirm that you are at least 18 years old.


Link to Privacy Policy

Your information is handled in accordance with our Privacy Policy.

Please review our Privacy Policy here:

https://rubymedicalsupply.com/privacy-policy
(Replace
with your live Privacy Policy URL if different.)


7. Intellectual Property

All content on this website, including text, logos, graphics, layout, design, and other materials, is the property of Ruby Medical Supply and may not be copied, reproduced, distributed, modified, or used without prior written permission.


8. Limitation of Liability

To the fullest extent permitted by California law, Ruby Medical Supply shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from or related to:

  • Use or inability to use this website

  • Reliance on information provided

  • Delays or failures in communication

  • Inability to obtain products or services

Use of this website is at your own risk.


9. Indemnification

You agree to indemnify, defend, and hold harmless Ruby Medical Supply from any claims, damages, liabilities, losses, or expenses arising from:

  • Your misuse of the website

  • Your violation of these Terms

  • Your violation of any applicable laws or regulations


10. Third-Party Services

This website may utilize third-party services, including but not limited to analytics platforms, advertising services, CRM systems, hosting providers, and SMS delivery providers.

Ruby Medical Supply is not responsible for the content, policies, or practices of third-party services.


11. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles.


12. Dispute Resolution – Arbitration

Any dispute arising out of or relating to these Terms or the use of this website shall be resolved through binding arbitration in the State of California, except where prohibited by law.

You waive the right to participate in class actions or class arbitration.


13. Modifications to Terms

Ruby Medical Supply reserves the right to update or modify these Terms at any time. Updated Terms will be posted on this page with a revised effective date.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.


14. Contact Information

Ruby Medical Supply
656 S Los Angeles St
Los Angeles, CA 90014
Email: [email protected]